1. The service
Vigía 24/7 is an online access control service developed and operated by PRGTEC SpA ("we"). It is used from a web browser or as an app installed on phones, tablets and computers, with no additional hardware. By subscribing to or using it, the person, company, condominium, community or organization that subscribes to it (the "Client") and its users accept these terms.
| Company details | |
|---|---|
| Legal name | PRGTEC SpA |
| Tax ID (RUT) | 76.097.524-9 |
| Business address | Av. Apoquindo 6410, Office 212, Las Condes, Santiago, Chile |
| Legal representative | Arturo Mina Molina |
| Contact | contacto@prgtec.com · contacto@vigia247.com |
2. Sign-up and acceptance
- The Client subscribes to Vigía 24/7 by sending the sign-up request from vigia247.com/en/get-started.html or by signing a commercial proposal.
- By sending the request, the Client declares that the person sending it is authorized to represent it and accepts these Terms and the Privacy Policy. The accepted version, the date and time, and the IP address it was sent from are recorded.
- The Client's users (residents, front gate, supervision, management and board) accept the rules of use and the Privacy Policy when they log in for the first time.
- Prior payment: the license is issued and activated only once the payment of the sign-up request is confirmed. The license code is generated at that moment, and the license is linked to that payment.
- Payment after the request date: the request states the start and payment date of the license. If the payment is made and confirmed after that date, the license will be generated and will start on the day the payment is confirmed, and the resulting difference in the Client's favor will be recorded in its customer account and automatically deducted from its next billing period.
3. Accounts and users
- The Client creates or requests the accounts of its residents, managers and staff, and sets their permissions.
- Each user is responsible for keeping their password confidential and for everything done with their account.
- The Client must keep its users' and units' data up to date and remove anyone who no longer belongs.
- Each resident is linked to a unit from the Client's official list.
- A user who already has recorded activity (entries, visits, invitations or others) is not deleted: it is deactivated, to keep the history and audit trail of the premises. It is only deleted with the Client's written authorization stating the reason. A deactivated user cannot log in to the app and no longer takes up a seat of the license.
4. Acceptable use
It is forbidden to use Vigía 24/7 for purposes other than access control, to record false data or third-party data without justification, to try to access other people's or other Clients' data, or to try to breach the security of the service.
If we detect a use that breaches this section, we may suspend the account of the user involved and, if the case is serious or repeated, the Client's service, notifying the Client and explaining the reason.
5. Responsibility for entries
Vigía 24/7 is a support tool: it validates data, blocks risky cases and keeps a record. The final decision to authorize an entry, and the security protocols of the premises, are the responsibility of the Client and its front gate staff.
6. Availability
We do our best to keep the service available 24 hours a day. The front gate can keep recording without internet and syncs when the connection comes back; some features, such as link invitations and notifications, need a connection. We may carry out maintenance, giving advance notice whenever possible.
7. Plans, prices, billing and termination
- Current plans and prices are published at vigia247.com. On the English site, prices are shown in US dollars and do not include applicable taxes. In Chile, all prices are net and VAT (19 %) is added, unless otherwise stated.
- The price is calculated per user, in cumulative tiers: each user pays the price of the tier it falls in (1 to 30, 31 to 100 and 101 and up). Every user counts: residents, front gate, supervision, management and board. The license starts at 10 users.
- The license states the number of contracted users, and there cannot be more active users than contracted. If the Client changes the number, the new price is charged from the next invoice.
- With yearly billing, the price per user has a 12 % discount and is paid in advance for 12 months.
- The Initial Setup (installation, configuration, training and data import) is charged once per Client and is non-refundable. It is only waived with yearly billing and 101 users or more.
- The 30 | 30 Plan lasts 30 days, for up to 30 users, and only requires payment of the Initial Setup. It does not include Alexa or a grace period. When it ends, the service is suspended until the Client activates a paid license, which keeps all its data.
| Billing calendar | |
|---|---|
| License expiration | The last day of each month (for yearly plans, the last day of month 12). It is extended to the next period when the payment is recorded. |
| Invoice issue | On the 20th of each month, the invoice for the next period is issued. |
| Payment due date | The 10th of the following month. |
| Additional period | 5 calendar days after the payment due date, that is, until the 15th. |
| Suspension for non-payment | From 00:00 on the 16th, if the payment has not been recorded. |
| First invoice | Issued when the license is activated, once the payment is confirmed, and includes the Initial Setup and the proportional part of the remaining days of the month. If the license is activated after the billing day, it also includes the whole next month. For yearly plans, it includes the remaining days of the month plus 12 full months. |
- Notices: the Client's management and board receive an email when each invoice is issued and, only if it remains unpaid, another one 5 days before the payment due date and another on the due date.
- Non-payment: invoices are issued on the 20th of each month and are due on the 10th of the following month. If not paid by then, there is an additional period of 5 calendar days. If the payment has not been recorded by the end of the 15th, from 00:00 on the 16th access to Vigía 24/7 will be automatically suspended for all the Client's users until the payment is settled. Management and the board are notified by email. The suspension does not delete any information: all data is kept.
- Prolonged suspension: if the service remains suspended for non-payment for 90 days, it is terminated and the "Termination of the service" section applies.
- Payment methods: bank transfer to the PRGTEC SpA account shown on the invoice and in the commercial proposal, or other methods we enable and publish. Each charge is backed by its electronic invoice.
- Price changes: we will notify the Client's management by email at least 30 days in advance, and the new price will apply from the first invoice issued after that period. Yearly plans keep their price until the end of the paid period.
- No lock-in and no refunds: plans have no lock-in period: the Client may end the service at any time, effective at the end of the period already paid. Yearly plans end at the end of their period. Amounts paid are non-refundable, in whole or in part, even if the service ends before the end of the monthly or yearly period contracted, and refund requests for payments already made are not accepted.
| Termination of the service | |
|---|---|
| Data export | During the 30 days after termination, the Client may request a copy of its data (users, units, records and history) in spreadsheet format. |
| Deletion | After that period, the Client's data is deleted within the following 60 days, except data we are legally required to keep (for example, billing data). |
8. Alexa announcements (add-on)
Alexa announcements are an additional, optional service, available only with paid licenses (not with the 30 | 30 Plan). They require an Echo device, the resident's Amazon account and linking with Vigía 24/7. Their operation also depends on Amazon and its own terms of use.
It has a monthly fee for each Echo contracted in the unit and a one-time activation fee for each user who links Alexa, according to the prices published at vigia247.com. They are included in the Client's monthly invoice.
9. Personal data
The processing of personal data is governed by our Privacy Policy. The Client is the controller of the data it records and is responsible for informing its residents and guests about how it is used. PRGTEC SpA is the processor: it processes the data on the Client's behalf. These terms form the processing agreement between both parties. PRGTEC SpA undertakes to:
- Process the data only to provide the service and according to the Client's instructions, which are those given when configuring and using Vigía 24/7.
- Keep the data confidential and require the same from its staff and the providers involved in the service.
- Maintain appropriate technical and organizational security measures, such as those described in the Privacy Policy.
- Use only the providers listed in the Privacy Policy, notifying the Client if a relevant one is added or changed.
- Help the Client respond to data subjects' requests for access, rectification, erasure, objection, blocking and portability.
- Notify the Client without delay of any security incident affecting its data, with the information available so it can act and, where applicable, inform the authority and those affected.
- Return or delete the data when the service ends, within the periods stated in "Termination of the service".
10. Intellectual property
The software, the Vigía 24/7 brand and its content belong to PRGTEC SpA. The Client receives a right to use it while its plan is active; it may not copy, resell or modify it.
11. Limitation of liability
To the extent permitted by law, PRGTEC SpA is not liable for indirect damages, for misuse of the service, for entry decisions made by the Client's staff, or for failures of third-party services (internet, telephone, Amazon, WhatsApp or others). Our total liability is limited to the amount paid by the Client in the last 12 months.
12. Changes to these terms
We may update these terms. We will publish the new version on this page with its date and notify Clients of any important changes.
13. Governing law
These terms are governed by the laws of the Republic of Chile. Any dispute will be submitted to the ordinary courts of justice of Santiago, Chile.
This is an English translation provided for convenience. In case of any discrepancy, the Spanish version prevails.
Questions? Write to us at contacto@vigia247.com.